Return & Refund Policy

At 2nd Time, we want customers to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

Most items may be returned within 30 days of delivery if they meet the following requirements:

• The item must be unused and in its original condition.
• The item must show no signs of wear, damage, or alteration.
• Original packaging, tags, and included materials must be returned with the item.
• Returns that do not meet these conditions may be denied or may qualify only for a partial refund where permitted.

How to Request a Return

To request a return, please contact our customer support team and provide:

• Your order number
• The item(s) you wish to return
• A brief explanation of the reason for the return

Once your request has been reviewed, we will provide instructions for returning the item.

Return Address

Approved returns should be sent to:

2nd Time
615 McKean Ave
Charleroi, PA 15022
United States

Please do not send returns before receiving return authorization and instructions from our support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

• A damaged item received during shipment
• An incorrect item received
• An error caused by our fulfillment process

We do not currently provide prepaid return labels for standard returns.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refund Process

All returned items are inspected upon arrival.

If the returned item meets the requirements of this policy, a refund will be issued to the original payment method used for the purchase.

Approved refunds are typically processed within 3–5 business days after the returned item has been received, inspected, and approved.

The time required for funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before shipment.

If your order has already been processed or shipped, it may no longer be eligible for cancellation and must follow the return process outlined in this policy.

To request an order cancellation, please contact us as soon as possible at support@reuserefine.com.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different size, color, or product variation, we recommend returning the original item (if eligible) and placing a new order.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include:

• Your order number
• Clear photographs of the item received
• Photographs of the shipping package and shipping label

Please keep all original packaging materials until the issue has been reviewed and resolved.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, health, safety, or other applicable restrictions. Any such exclusions will be clearly identified on the product page when applicable.

Items returned in a condition that does not comply with this policy may not qualify for a refund.

Contact Information

2nd Time
615 McKean Ave
Charleroi, PA 15022
United States

Phone: +1 (724) 413-6075

Email: support@reuserefine.com

Business Hours:
Monday – Sunday
10:00 AM – 8:00 PM (EST)

If you have any questions regarding returns, refunds, cancellations, or damaged items, please contact our support team and we will be happy to assist you.