FAQs

Frequently Asked Questions (FAQs)

1. What products do you offer?

2nd Time offers a selection of products designed to provide customers with quality, value, and a convenient online shopping experience. Product availability may vary, and detailed information can be found on each product page.

2. How long does shipping take?

Orders are typically processed within 1–2 business days after payment confirmation.

After shipment, standard delivery within the United States generally takes 3–5 business days. Tracking information is provided once an order has been shipped.

3. Do you offer free shipping?

Yes. We currently offer free standard shipping on all U.S. orders with no minimum purchase requirement.

4. Can items be returned?

Most unused items may be returned within 30 days of delivery, provided they are returned in their original condition and packaging.

Please review our Refund & Returns Policy for complete eligibility requirements.

5. How do I request a return?

To request a return, please contact us and provide:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return

Once reviewed, we will provide return instructions.

6. Do you provide prepaid return labels?

At this time, prepaid return labels are not provided for standard returns.

Return shipping costs are generally the responsibility of the customer unless the item received was damaged, defective, or incorrect.

7. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping package and shipping label

This information helps us review the situation and provide assistance.

8. What payment methods do you accept?

We accept several secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All transactions are processed through secure third-party payment providers.

9. Can I update my shipping address after placing an order?

If your order has not yet shipped, we may be able to update the shipping address.

Please contact us as soon as possible after placing your order. Once an order has shipped, address changes may no longer be possible.

10. Do you operate a physical retail store?

2nd Time primarily operates as an online store serving customers throughout the United States.

Our business mailing address is:

615 McKean Ave
Charleroi, PA 15022
United States

11. What if tracking shows “Delivered” but I cannot locate my package?

We recommend checking:

  • Around the delivery location
  • With household members
  • With neighbors
  • With the local carrier

If the package still cannot be located, please contact us and we will assist in reviewing the shipment information.

12. How can I contact customer support?

You may contact our support team using the information below:

2nd Time

615 McKean Ave
Charleroi, PA 15022
United States

Phone: +1 724-413-6075

Email: support@reuserefine.com

We strive to respond to customer inquiries promptly and provide clear, professional assistance.

13. How will I know if my order has been shipped?

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address used during checkout.

14. Is my payment information secure?

Yes. Payments are processed through trusted and secure payment providers using industry-standard encryption and security measures.

2nd Time does not store full credit card numbers or sensitive payment credentials on its website.

15. How can I check the status of my order?

If you have questions regarding your order status, please contact our support team with your order number and we will be happy to assist you.