Shipping Policy

At 2nd Time, we are committed to providing a clear, reliable, and efficient shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Shipping Availability

We currently ship orders to customers located within the United States.

At this time, we do not offer international shipping.

Order Processing Time

Orders are processed after payment has been successfully received and verified.

Most orders are processed and prepared for shipment within 1–2 business days. Processing times may occasionally be extended during holidays, peak shopping periods, inventory verification, severe weather events, or other unforeseen circumstances.

Orders are processed on regular business days, excluding weekends and major holidays.

Once an order has been shipped, customers will receive shipping confirmation and tracking information via email.

Shipping Methods & Delivery Time

We use reputable shipping carriers to deliver orders safely and efficiently throughout the United States.

Estimated Delivery Time

Standard U.S. Shipping:
3–5 Business Days

Delivery estimates begin after the order has been shipped and are provided for informational purposes only.

Actual delivery times may vary due to factors outside our control, including:

  • Carrier delays
  • Severe weather conditions
  • Natural disasters
  • High shipping volume periods
  • Holidays
  • Other unforeseen transportation disruptions

Free Shipping

We currently offer Free Standard Shipping on all orders delivered within the United States.

No minimum purchase amount is required to qualify for free shipping.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Customers can use the tracking number provided to monitor shipment progress directly through the shipping carrier.

If you do not receive tracking information within a reasonable timeframe after placing your order, please contact our support team.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Incorrect, incomplete, or outdated address information may result in:

  • Shipping delays
  • Failed delivery attempts
  • Returned packages
  • Additional shipping charges

If we identify a potential issue with the shipping address, we may attempt to contact the customer for verification before shipment.

Undeliverable or Returned Shipments

If a shipment is returned to us because the provided address was incorrect, incomplete, or undeliverable, we will notify the customer after the package has been received.

Customers may choose to:

  • Have the order reshipped to a corrected address (additional shipping charges may apply), or
  • Request a refund of the product purchase price, excluding any shipping costs already incurred where applicable.

Damaged Items During Shipping

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photographs of the damaged item
  • Photographs of the shipping box
  • Photographs of the shipping label

Please retain all packaging materials until the claim review process has been completed.

Lost or Delayed Packages

If tracking information shows unusual delays, stops updating for an extended period, or indicates delivery but the package cannot be located, please contact us.

We will work with the shipping carrier to investigate the issue and assist in resolving the matter whenever possible.

Contact Information

2nd Time
615 McKean Ave
Charleroi, PA 15022
United States

Phone: +1 (724) 413-6075

Email: support@reuserefine.com

Business Hours

Monday – Sunday
10:00 AM – 8:00 PM (EST)

If you have any questions regarding shipping, delivery, tracking information, or shipping-related concerns, please contact our customer support team and we will be happy to assist you.